At Neera Farm, we are committed to delivering high-quality wood-pressed oils and ensuring customer satisfaction. If you face any issue with your order, please review our policy below.
1. Eligibility for Return & Refund
Due to the nature of our products (wood-pressed oils ), returns and refunds are accepted only under the following conditions:
- You received a damaged, leaking, expired or defective product
- You received the wrong product
- Your order was cancelled before dispatch
- Your package was lost in transit
Conditions to Qualify:
- Issue must be reported within 48 hours of delivery
- Product must be unused, sealed and in original packaging
- Clear photo & video proof is required for verification
2. Non-Eligible Cases
Returns or refunds will not be accepted in the following situations:
- Used or opened products
- Requests made after 48 hours of delivery
- Change of mind or personal dislike
- Damage caused due to customer mishandling
- Products purchased during clearance or promotional sales (unless damaged,defective/Expired)
3. How to Request Return / Refund check
To initiate a request, contact us with the required details:
📧 Email: [email protected]
📞 Phone / WhatsApp: +91 95664 49954
Provide:
- Order ID
- Description of the issue
- Clear photos & videos of product and packaging
Our support team will respond within 24–48 hours after reviewing your request.
4. Return Shipping – Check
- If the issue is due to our error (wrong, damaged, expired product), we will bear the return shipping cost
- In other cases, return shipping charges are the customer’s responsibility
5. Refund / Replacement Process Check
Once your request is approved:
- You may choose replacement, refund or store in wallet
- If return is applicable, the product will be inspected upon receipt
Refund Method:
- Original payment method (UPI / Card or Bank Transfer )
Timeline:
- Processing time: 5–7 business days after approval
- Confirmation will be shared once initiated
6. Partial Refunds
Partial refunds may be issued when:
- Only part of the order is affected
- Refund is approved without requiring product return
Each case will be evaluated individually.
7. Shipping Charges
- Fully refundable if the issue is due to our mistake
- Otherwise, shipping charges are non-refundable
